Playmaker Forum

Bug Reporting => PlayMaker Bug Reporting => Topic started by: Alex Chouls on February 17, 2012, 10:39:46 AM

Title: How To Submit Bug Reports
Post by: Alex Chouls on February 17, 2012, 10:39:46 AM

Please use the Playmaker bug reporter to submit bugs:

Main Menu > PlayMaker > Tools > Submit Bug Report

Bug reports contain extra info that help us track down the problem.

You should receive a confirmation email with a link to the bug. Please use this link to attach repro projects/screenshots etc to the bug. A small zipped project with clear repro steps is ideal! :)

Also please feel free to post and discuss bugs in this forum. It's not an either/or. The bug database helps us track tasks, but the forum is a great way to share info and post potential workarounds.

Thanks!!

Title: Re: NEW Bug Report Tool
Post by: Jos Yule on May 11, 2012, 02:45:42 PM

Getting a missing crossdomain.xml error when trying to use this form. Going to post the bug in the forum now.

Title: Re: NEW Bug Report Tool
Post by: yezzer on June 18, 2012, 04:19:39 AM

I also get the same error. How should it be reported?

Title: Re: NEW Bug Report Tool
Post by: FritsLyn on April 27, 2013, 11:19:42 AM

The bug reporter (still) has a bug. I got "408 request timeout"

Title: Re: NEW Bug Report Tool
Post by: Alex Chouls on April 27, 2013, 03:38:07 PM

408 errors are typically temporary connection problems (e.g., the online database is down or busy). Please try again later. If the problem persists it could be a firewall issue...

Title: Re: How To Submit Bug Reports
Post by: MeachWare on February 07, 2014, 09:28:38 AM

V1.7.7 - submit worked grin for me.

Title: Re: How To Submit Bug Reports
Post by: Tricky_Widget on February 03, 2015, 05:31:14 PM

Quote from: Alex Chouls on February 17, 2012, 10:39:46 AM

You should receive a confirmation email with a link to the bug. Please use this link to attach repro projects/screenshots etc to the bug.

I've submitted a bug and received the link, but on that page there doesn't seem to be any way to attach the sample project.  I've also posted here on the forum, but it won't let me attach there, either (too big).  How shall I submit the project?

Title: Re: How To Submit Bug Reports
Post by: jeanfabre on March 06, 2015, 06:57:47 AM

Hi,

 Simply send it to the support email, mentioning the bug id, we'll track it. It's best to host this online, like on dropbox or some sharing system, than attached to the mail.

 Bye,

 Jean

Title: Re: How To Submit Bug Reports
Post by: Andrew R 2 on January 10, 2021, 12:58:22 AM

Am I missing something - where's the "Tools" menu?

"Main Menu > PlayMaker > Tools > Submit Bug Report"

Title: Re: How To Submit Bug Reports
Post by: djaydino on January 10, 2021, 09:16:46 AM

Hi.
Not sure where you see a Main Menu...

You can find bug report here :

(https://i.imgur.com/Pipbzes.png)

Title: Re: How To Submit Bug Reports
Post by: Gua on December 16, 2021, 10:05:00 PM

When I report bug trough "Main Menu > PlayMaker > Tools > Submit Bug Report"

I don't receive any confirmation email. Is that normal?

Title: Re: How To Submit Bug Reports
Post by: kbigdelysh on July 19, 2022, 01:33:43 PM

Quote from: Gua on December 16, 2021, 10:05:00 PM

When I report bug trough "Main Menu > PlayMaker > Tools > Submit Bug Report"

I don't receive any confirmation email. Is that normal?

me too. I have submitted the bug report but received no confirmation email yet (20 mins have passed and I've already checked my spam folder).