playMaker

Author Topic: Please help! Can't get Playmaker to start [SOLVED]  (Read 11713 times)

thomas81

  • Playmaker Newbie
  • *
  • Posts: 9
Re: Please help! Can't get Playmaker to start
« Reply #15 on: November 24, 2014, 04:16:48 PM »
Thanks Jean and Lane, your articulate advice proved decisive.

When i clicked on playmaker in the project list, it wasn't appearing in the main tab until i clicked one of the menu options themselves to make it refresh (in addition to deactivating the anti virus software). I am able to make the Playmaker window appear now, albeit as a floating window. Many thanks, and apologies for my 'colourful' gripes earlier.

May i suggest that this information is more readilly distributed for future people at point of purchase? It could avoid a lot of headaches for both hutong games and customers.

Alex Chouls

  • Administrator
  • Hero Member
  • *****
  • Posts: 4000
  • Official Playmaker Support
    • LinkedIn
Re: Please help! Can't get Playmaker to start [SOLVED]
« Reply #16 on: November 25, 2014, 12:18:34 AM »
I've added this line to the purchase email:

If you have trouble installing, please check out the Troubleshooting page:
https://hutonggames.fogbugz.com/default.asp?W624

I also added a note about Anti Virus Software to that page...