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Author Topic: How To Submit Bug Reports  (Read 15977 times)

Alex Chouls

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How To Submit Bug Reports
« on: February 17, 2012, 10:39:46 AM »
Please use the Playmaker bug reporter to submit bugs:

Main Menu > PlayMaker > Tools > Submit Bug Report

Bug reports contain extra info that help us track down the problem.

You should receive a confirmation email with a link to the bug. Please use this link to attach repro projects/screenshots etc to the bug. A small zipped project with clear repro steps is ideal! :)

Also please feel free to post and discuss bugs in this forum. It's not an either/or. The bug database helps us track tasks, but the forum is a great way to share info and post potential workarounds.

Thanks!!
« Last Edit: September 06, 2013, 10:25:08 AM by Alex Chouls »
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Jos Yule

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Re: NEW Bug Report Tool
« Reply #1 on: May 11, 2012, 02:45:42 PM »
Getting a missing crossdomain.xml error when trying to use this form. Going to post the bug in the forum now.
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yezzer

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Re: NEW Bug Report Tool
« Reply #2 on: June 18, 2012, 04:19:39 AM »
I also get the same error. How should it be reported?
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FritsLyn

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Re: NEW Bug Report Tool
« Reply #3 on: April 27, 2013, 11:19:42 AM »
The bug reporter (still) has a bug. I got "408 request timeout"
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Alex Chouls

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Re: NEW Bug Report Tool
« Reply #4 on: April 27, 2013, 03:38:07 PM »
408 errors are typically temporary connection problems (e.g., the online database is down or busy). Please try again later. If the problem persists it could be a firewall issue...
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MeachWare

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Re: How To Submit Bug Reports
« Reply #5 on: February 07, 2014, 09:28:38 AM »
V1.7.7 - submit worked grin for me.
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Tricky_Widget

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Re: How To Submit Bug Reports
« Reply #6 on: February 03, 2015, 05:31:14 PM »
Quote from: Alex Chouls on February 17, 2012, 10:39:46 AM
You should receive a confirmation email with a link to the bug. Please use this link to attach repro projects/screenshots etc to the bug.
I've submitted a bug and received the link, but on that page there doesn't seem to be any way to attach the sample project.  I've also posted here on the forum, but it won't let me attach there, either (too big).  How shall I submit the project?
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jeanfabre

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Re: How To Submit Bug Reports
« Reply #7 on: March 06, 2015, 06:57:47 AM »
Hi,

 Simply send it to the support email, mentioning the bug id, we'll track it. It's best to host this online, like on dropbox or some sharing system, than attached to the mail.

 Bye,

 Jean
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Andrew R 2

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Re: How To Submit Bug Reports
« Reply #8 on: January 10, 2021, 12:58:22 AM »
Am I missing something - where's the "Tools" menu?

"Main Menu > PlayMaker > Tools > Submit Bug Report"
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djaydino

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Re: How To Submit Bug Reports
« Reply #9 on: January 10, 2021, 09:16:46 AM »
Hi.
Not sure where you see a Main Menu...

You can find bug report here :

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Gua

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Re: How To Submit Bug Reports
« Reply #10 on: December 16, 2021, 10:05:00 PM »
When I report bug trough "Main Menu > PlayMaker > Tools > Submit Bug Report"

I don't receive any confirmation email. Is that normal?
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