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Author Topic: Is there any way to get tech support on this forum?  (Read 2032 times)

stevecash83

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Is there any way to get tech support on this forum?
« on: May 21, 2017, 10:07:04 PM »
My project is stuck in limbo. This forum seems to be the only place to get Playmaker help but no one seems to respond. Is this it? Is there no product technical support team for issues with Playmaker?

I have a project that works fantastic when in the editor, using mostly trigger enter events that play audio and set positions/rotation,iTween, etc.

Once the game is built for PC or MAC none of the triggers do anything. :-\

tcmeric

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Re: Is there any way to get tech support on this forum?
« Reply #1 on: May 21, 2017, 10:15:39 PM »
Jean from playmaker answers the forum often. Sometimes it takes a few days, especially over the weekend. The community often also trys to help each other, which is what makes it such a wonderful and dynamic group.

You can go to Jean's profile, click the email button and send him an email if you would like: http://hutonggames.com/playmakerforum/index.php?action=profile;u=33

Maybe share as much info as you can about your project, in order for someone help you better. Version of unity, playmaker, if you are using any added ecosystem actions, etc. Did you use playmakers get/set function often?

Also best to keep things to one post.


Fat Pug Studio

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Re: Is there any way to get tech support on this forum?
« Reply #2 on: May 22, 2017, 03:20:59 AM »
It's a bit slow, be patient. But since it's a big problem, yeah, use e-mail.

Also, use the search function, as far as i have seen by only a quick peep into search, you're not the first one to have this problem.
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HeathClose

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Re: Is there any way to get tech support on this forum?
« Reply #3 on: May 22, 2017, 10:13:31 AM »
depending on the platform you may need to run the linker wizard found on the ecosystem... there is a video on youtube about it

jeanfabre

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Re: Is there any way to get tech support on this forum?
« Reply #4 on: May 23, 2017, 02:07:41 AM »
Hi,

 you indeed do need the linker wizard only  if you are using actions such as "SetProperty" and "GetProperty" or "invokeMethod" and publish for webgl or mobile, but here it seems it's not the case.

If none of the triggers works at runtime, this is indeed very odd,

- which version of Unity are you using?
- how do you work with triggers? are you using actions or system events?
- which physics engine, is it 3d or 2d?

Bye,

 Jean

ps: also, indeed please allow few days before getting replies, else simply bump your thread and pm me.

stevecash83

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Re: Is there any way to get tech support on this forum?
« Reply #5 on: May 23, 2017, 02:33:16 AM »
I'm using Unity 5.6.1f1

System events

3D

jeanfabre

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Re: Is there any way to get tech support on this forum?
« Reply #6 on: May 23, 2017, 02:37:38 AM »
Hi,

 ok, in these case I would do the following:

- create a new project from scratch,
- get PlayMaker.
- make a cube that falls through another cube set as trigger
- catch the system event you want for Trigger and change color of cube
- test in Editor
- test when publish.

 if that works, then you have a problem within your scene setup, and it' unlikely a problem with PlayMaker itself but a problem in the logic or in the physics setup.

are you using prefabs on these triggers and Ribidbodies?

 Bye,

 Jean

stevecash83

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Re: Is there any way to get tech support on this forum?
« Reply #7 on: May 23, 2017, 04:02:33 AM »
No, no prefabs. The triggers are just resized cubed with no mesh-rederer but box collider and trigger. The only rigid body is the FPS.

jeanfabre

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Re: Is there any way to get tech support on this forum?
« Reply #8 on: May 23, 2017, 04:16:35 AM »
Hi,

- try to add a ribidbody on the triggers too
- have you tested on a fresh clean project?

check this : http://answers.unity3d.com/questions/316639/ontriggerenter-without-rigidbody.html

 Bye,

 Jean